Terms and conditions of use

PRICES

All prices are subject to VAT and are correct at the time of printing. BrazzCare® reserve the right to alter prices without prior notification.

ONLINE PRICE ERRORS.

If we discover an error in the price or description of an item you have ordered (it happens!), we may cancel your order at any time up to the point we send the item(s) to you. We will contact you when we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.

OUR PRICE PROMISE.

If you find any BrazzCare® products cheaper elsewhere, we will match the price*

*Subject to availability & excluding offers.

PAYMENT

Payment is due to BrazzCare® in full prior to dispatch of goods. The goods will remain the property of BrazzCare® until paid for in full by The Buyer.

IF AN ITEM IS MISSING FROM YOUR ORDER

Please contact BrazzCare® within 14 days of receiving the Item(s) and we will send you the missing Item(s) as soon as possible.

RETURNS

If goods have been ordered in error, BrazzCare® may agree to their return on the following conditions:

II) Depending on the decision taken once The Buyer has contacted BrazzCare®, all returns must be accompanied by a brief letter stating why The Buyer is returning the goods, along with their full contact details. If this information is not provided, we will be unable to return your product to you and reserve the right to dispose of your product three months after receipt. You must inform us if you change your address.

III) The goods must be returned in their original condition, unused and sent back to BrazzCare® in its original packaging (Returns address - BrazzCare, Returns Department, 29 Cannock Street, Leicester, LE4 9HR).

IV) Carriage charges will be charged for goods ordered in error by The Buyer.

V) Carriage charges will not be refunded for any orders returned where The Buyer is at fault.

If Goods are faulty on arrival, BrazzCare® may agree to their return on the following conditions:

I) The Buyer contacts BrazzCare® within 7 days of receiving item(s) and will be entitled to a full refund. If after 7 days (up to 28 days), the buyer needs to return the goods, they will only be eligible for an exchange or credit on their account.

II) Depending on the decision taken once The Buyer has contacted BrazzCare®, all returns must be accompanied with a brief letter stating why The Buyer is returning the goods, along with their full contact details. If this information is not provided, we will be unable to return your product to you and reserve the right to dispose of your product three months after receipt. You must inform us if you change your address.

III) The goods must be returned to BrazzCare® in its original packaging (Returns address - BrazzCare, Returns Department, 29 Cannock Street, Leicester, LE4 9HR)

IV) A refund for carriage charges will be made to The Buyer once the goods are received back to BrazzCare®.

V) No carriage charges will be applied to any goods received faulty (not including electrical goods).

CANCELLATIONS

Cancellations after any order have been dispatched is not acceptable.

If there is an error regarding product or price BrazzCare® Uk have the right to cancel the up until the goods have been received.

DELIVERY

The Delivery of Goods will only be made to the address specified by The Buyer. BrazzCare® will not accept responsibility for goods that are signed for by no other than The Buyer. BrazzCare® does not offer the service of delivering goods to a neighbour or leaving goods in a safe place if The Buyer as such requests this from the postal/courier service it is at The Buyers own risk.

DELIVERY RATES

Delivery rates may vary upon the service when placing any order, depending on the service that you require. It is The Buyers responsibility to supply a correct delivery address at the time of placing any order. BrazzCare® will accept no liability for any delay or failure to deliver products if the failure is caused by circumstances beyond our control. BrazzCare® reserves the right to amend delivery rates without prior notification to The Buyer.

DELIVERY CHARGES

£3.00 = Track 48 (Takes up to 2-5 working days)

£4.95 = Track 24 (Takes 1 to 2 Working Days)

£6.99 = Guaranteed Next Working Day Delivery

From £12.50 = Saturday delivery

(International rates may vary)

DELIVERY TERMS

On the basis that an order is placed prior to 2.00pm on any working day, the order will be dispatched on the same day unless otherwise stated.

Orders placed on Saturday and Sunday and Friday after 2.00pm will be processed the next working day (i.e. Monday or Tuesday if a bank holiday occurs)

Every order is put on a tracked delivery.

CLAIMS

BrazzCare® will not accept any responsibility for missing or damaged goods unless BrazzCare® is advised within 48 hours of receipt of the goods, thereby BrazzCare® is not liable to pay compensation on this basis.

GENERAL

All Goods supplied by BrazzCare® to The Buyer are subject to availability. BrazzCare® takes all care to ensure that all specifications and descriptions are accurate at the time of printing; however, goods may have slight variations. BrazzCare® does not operate a sale or return policy.

PRIVACY GUARANTEE

Pro Impressions is the official UK & Ireland distributor for BrazzCare® UK. Pro Impressions is a trading name of Teleview Marketing Ltd. Pro Impressions has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practice for this Website: https://www.brazzcare.co.uk

PERSONAL INFORMATION

Our site's registration form requires users to give us contact information (like your name and email address), demographic information (like your postal code). We will under NEVER sell or provide your name, address, or email to any Company or individual. We will NEVER put your name on a mailing list.
The customer's contact information is also used to contact the User when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. This site contains links to other sites. www.brazzcare.co.uk not responsible for the privacy practices or the content of such Websites.

DATA PROTECTION

brazzcare.co.uk is bound by and complies with the Data Protection Acts 1984 and 1998. These Acts relate to storage and disclosure of personal information in connection with you. BrazzCare® intention is to prevent access to your personal information by unauthorised parties.

SECURITY

At brazzcare.co.uk security has always been our primary concern. This site has many security measures in place to protect the loss, misuse, and alteration of the information under our control. For users who require added security, we utilise PayPal payment service provision, this ensures that your credit card details are transmitted securely to their servers for authorisation, at no point do your credit card details get transmitted insecurely or directly to the https://www.brazzcare.co.uk website.

COOKIES

So-called cookies are small pieces of information which reside on your computer. Your browser handles all the cookies on your computer. Cookies can contain many types of information, and most large websites on the Internet use them.
At https://www.brazzcare.co.uk cookies are used solely for:

Keeping track of when you last logged in.
Inserting the user's address on the logon-page.
If another user is already logged on from another computer.

Some browsers, such as the popular Internet Explorer (versions 5 and upwards) encrypt your cookies. Should someone gain access to your computer the cookies stored on your hard drive will be of no value to that person as they are already encrypted and therefore unintelligible. Our servers are under constant surveillance to provide you with an uninterrupted and secure service. Any breach of security will be given immediate attention and almost invariably reported to the police.

OPT OUT

You can send an e-mail to info@proimpressions.com with the subject text of REMOVE should you wish to opt out of future communications.

CONTACT THE WEBSITE

This site gives users the following options for changing and modifying information previously provided. E-mail: info@proimpressions.com

WEBSITE TERMS OF USE

(1) BrazzCare® permits you to use its Website subject to the terms and conditions set out herein. By accessing any other page of this Website, you indicate your agreement to be bound by these terms of use, and you consent to the use of personal information by BrazzCare® as described in these terms of use.

(2) In order to purchase goods from BrazzCare® you are required to register on www.brazzcare.co.uk . This registration creates an account in your name with BrazzCare®. You are solely responsible for all transactions which take place through your account. You agree to pay all invoices when due. You agree immediately to notify BrazzCare® of any unauthorised use of your account. You shall ensure that you exit from the BrazzCare® Website at the end of each session. BrazzCare® SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE WHICH ARISES FROM YOUR FAILURE OR OMISSION TO COMPLY WITH THIS TERM FOR WHATEVER REASON.

(3) BrazzCare® are required under the UK Data Protection Acts 1984 and 1998 to comply with conditions concerning the storage and disclosure of personal information relating to you in order to prevent access by unauthorised parties. www.brazzcare.co.uk uses the information which www.brazzcare.co.uk holds about you to process your order. Information collected on the placing of an order will include your name, email address, delivery address, credit or debit card number and expiry date. This allows BrazzCare® to process and fulfil your order and to notify you of the status of your order. Information may also be used to inform you of changes in the services and to monitor customer traffic patterns and site usage to develop the site. BrazzCare® do not sell, trade, or relay your personal information to others. BrazzCare® may share your personal information with other organisations to assist in the prevention of fraud. If you do not wish to receive further offers, then simply send a blank email message with a subject of "REMOVE FROM BRAZZCARE" to: info@proimpressions.com

(4) All copyright and related intellectual property rights subsisting in the content of this Website, including but not limited to text, graphics, logos, button icons, images or audio clips and software are beneficially owned by or remain the sole property of BrazzCare®. The compilation of all content on this Website is the exclusive property of BrazzCare®. You may use the contents of this Website as an information and as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the contents of this Website is strictly prohibited.

(5) www.brazzcare.co.uk is a trademark of BrazzCare®. Such trademark may not be used in connection with any product or service that is not www.brazzcare.co.uk, in any way that is likely to cause confusion among subscribers or customers, or in any manner that disparages or discredits BrazzCare®.

(6) When you access the Website, BrazzCare® may use a secure server. If so, the secure server will encrypt all information which is entered by you before it is sent to BrazzCare®. "Cookies" are those pieces of information that are stored by your browser on the hard drive of your PC and refer also to those pieces of information which are stored by the server for the benefit of BrazzCare®. Web browsers automatically accept Cookies. You can, however, change your browser to prevent Cookies from being stored.

(7) BrazzCare® reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the service or any part thereof from this Website, with or without prior notice to you.

(8) BrazzCare® may in its sole discretion terminate your account and thereby your ability to access the Website or any part thereof for any breach by you of any of these terms and conditions with immediate effect and without prior notice to you.

(9) BrazzCare® makes no representation about the suitability of the information contained on this Website for any purpose. All contents of the pages on this Website are provided for information only and without warranty of any kind. Without limitation, BrazzCare® disclaims all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement. No responsibility or liability is accepted by or on behalf of BrazzCare® for any errors, omissions, or statements whether misleading or otherwise on these pages, including any feature or aspect of such Website or pages, whether provided by BrazzCare® or by any other organisation, company or individual or entity whatever the loss claimed or alleged. No reference to any organisation, company, individual or entity whatsoever whether on these pages or other sites to which these pages are linked shall imply any condition, warranty, or approval in respect of any such organisations, companies, individuals, or entities or otherwise on the part of BrazzCare®. BrazzCare® shall not be liable for any special, indirect or consequential damages or any damages whatsoever arising from loss of data or profits whether in contract, negligence or in tort arising out of or in connection with the use, content or performance of information available from this Website. Save as set out in these terms and conditions, all express or implied representations, terms and conditions are hereby expressly fully excluded permissible by any law.

(10) These terms and conditions shall be governed and construed in all respects by and in accordance with the laws of England and you submit to the non-exclusive jurisdiction of the English Courts.

The customer's contact information is also used to contact the User when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. This site contains links to other sites www.brazzcare.co.uk is not responsible for the privacy practices or the content of such Websites.